FAQ
Welcome to the FAQ, find the answers to frequently asked questions here.
How long are your shipping times?
The total delivery time is 6–10 business days, including both processing and transit time. Orders are processed and dispatched Monday through Friday, with a processing time of 1–3 business days and a transit time of 5–7 business days.
Are there any shipping costs?
No, shipping is free within Australia.
Do I have to pay for the return shipping costs?
- For defective/damaged/incorrect items: All Around Casa covers the full return shipping cost and provides a prepaid label
- For customer remorse: (e.g., wrong size, changed mind), return shipping is at the customer’s expense. We do not provide prepaid labels in these cases
Can I exchange or return my products?
Yes, within 30 days if unused and in original packaging. Exchanges are accepted if stock is available.
How long does it take to process my refund?
Within 7 business days after receiving and inspecting the return.
What payment methods does All Around Casa accept in Australia?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay.
How can I track my order?
You’ll receive a tracking link via email once your order is shipped.
What if I receive the wrong order?
Contact us within 7 days with your order number and photos. We'll send a free replacement.
Is my payment information secure with All Around Casa?
Yes, all transactions use secure encryption and trusted processors.
Are there any extra charges for certain payment options?
No, there are no extra charges mentioned for any payment methods.
What happens if my payment is declined?
The order will not be processed until payment is completed. Retry or use a different method.
Do you offer payment in instalments or financing options?
No mention of instalments or financing in the policy.
Can I cancel my order?
Yes, within 12 hours if it hasn't been processed or shipped.
My questions isn't listed. What should I do?
No worries! If you didn’t find the answer you’re looking for, feel free to email our support team at info@allaroundcasa.com. We’re here to help with any other questions or concerns you might have.
Our contact information
Still have questions? Please feel free to contact us using the contact information below.
Company name: All Around Casa
Address: 7 Eden Park Dr, Macquarie Park, NSW 2113, Australia
Email: info@allaroundcasa.com
Phone: +61284032482
Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: closed
(GMT+10:00) Australian Eastern Standard Time (Sydney)